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 Nottinghamshire
and Nottingham City Trading Standards manage the Buy with Confidence Scheme – which vets and
monitors trades people to ensure they operate with reliability, honesty
and fairness.
We are
proud to be members of this scheme
Our customer feedback through the scheme is
shown below
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Jan-Mar
2009 |
Apr-Jun
2009 |
Jul-Sep
2009 |
Oct-Dec
2009 |
Jan-Mar
2010 |
Apr-Jun
2010 |
Jul-Sep
2010 |
Oct-Dec
2010 |
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How
would you rate the quality of work carried out? |
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Very
Poor |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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Poor |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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Good |
0 |
9 |
25 |
0 |
0 |
0 |
8 |
7 |
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Very
Good |
100 |
91 |
75 |
100 |
100 |
100 |
92 |
93 |
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How
would you rate the level of customer service you received? |
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Very
Poor |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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Poor |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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Good |
0 |
9 |
0 |
9 |
0 |
10 |
4 |
11 |
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Very
Good |
100 |
91 |
100 |
91 |
100 |
90 |
96 |
89 |
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Do
you feel you were charged a fair price? |
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Very
Unfiar |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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Unfair |
0 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
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Fair |
25 |
9 |
50 |
0 |
0 |
10 |
15 |
22 |
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Very
Fair |
75 |
91 |
50 |
100 |
100 |
90 |
81 |
78 |
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Would
you recommend the business to a friend? |
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Yes |
100 |
100 |
100 |
100 |
90 |
100 |
100 |
100 |
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No |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
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Figures
expressed are in % |
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Number of Respondents |
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10 |
10 |
26 |
27 |
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Latest
Quarters Customer Comments (in full):- |
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Quick,
responsive and efficient service. First class.
Always on time
Helpful and courteous. Excellent
Very friendly.
Friendly service, reliable, options explained and choices given. A+
Competent and a very polite and professional to his service.
Very polite and efficient
Very reliable and friendly, good standard of work. would highly
recommend
Would have got very good if were tidier and cleaned up better.
Excellent service
Always turns up
Very
friendly, very efficient and explained everything fully. |
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Some
past customer comments via the scheme :- |
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Professional,
reliable, identified exact problem and fixed at an excellent price.
Great customer service. Highly recommend this trader. |
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Very
professional, nice people |
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Would
use his service again. Very good |
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Arrived
on appointment time. Very pleased with job done |
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Very
reliable, came on time, very efficient and helpful. Would recommend. |
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Trader
turned up on time and completed job within the price quoted. Very
fast service. |
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Did
what was required in good time at a fair price. |
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Helpful
advice before visit, excellent service and success at resolving problem
when he attended |
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Excellent
and helpful service. |
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Some
customer comments received in letters of thanks:- |
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"Thank-you for the work you did - we were
very impressed by the high standard of work and professionalism, and by
your friendly approach" |
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"Many thanks for sorting out our plumbing problems so quickly.
...you
accurately diagnosed the problem with our central heating system and,
with your support, we were able to persuade our house builder to pay for
the cost of remedial work. Since you carried out this work, the
system has been operating more efficiently than it ever has before. It's good to find
a local tradesman who's so prompt and reliable, and I wouldn't hesitate
to recommend you to anyone." |
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"Thank-you for a quality job, at a
reasonable price. I will certainly be keeping your number and
recommending you to my friends." |
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